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Term & Conditions

The following terms and conditions are applied to bookings made by you through your usage of Vietnam Bamboo Travel.
If you do not understand any part of the terms and Conditions of Reservations, please contact us for clarification.

I. Rate

Prices are based on classes of accommodations, vehicles and other related services mentioned in the specific program.
Tour prices are valid till December 2009 and quoted in American dollar per person
Children discount
  • Under 2 years: Free of Charge (not applied for airtickets)
  • From 2 to 5 years old: Free of charge if sharing bed with parents (not applied for airtickets)
  • From 5 to 11 years: 75% of adult fare

II. Payment

1. Send money via Western Union
2. Transfer to our bank account

III. Deposit and Cancellation

1. Deposit
A deposit of 30% of the tour price per person is required upon confirmation of your booking. (It is not applied with the amount less than $1000). Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions. The remaining balance of the tour price (70%) is due upon arrival in Vietnam, payable at one of our office in Hanoi or the others appointed in the confirmation Deposit payment can be settled by one of below means. For those who prefer paying by credit card, we do not charge service fee.
2. Cancellation
Requests for cancellation of confirmed bookings must be made in writing and will be subject to the following cancellation fees:
Cancellation charges are as follow and refunds will be based on these calculations.
  • More than 45 days prior to trip departure: 10%
  • 30-45 days before arrival: 15% charge
  • 15-29 days before arrival: 40% charge
  • 7-14 days before arrival: 60% charge
  • Within 7 days before arrival: 100% charge
 - Cancellation is made within 30 days prior to the date of your arrival, deposit is fully refunded but is subject to US$ 20 for administration fees, bank service charge or other cost necessary to put the refunding process forward.
 - Cancellation is made within 10-20 days prior to the date of your arrival, 50% of deposit is refunded, and is subject to bank service charge or other cost necessary to put the refunding process forward.
 - Cancellation is made within less than 10 days prior to the date of your arrival, deposit is fully forfeited due to the penalty by the hotels or other services suppliers we incur.
 - There is no refund or reduction being made for parts or items (meals, sightseeing points, etc) of the program missed by any member of GROUP/F.I.T.
3. Changes
  • Amendment report must be sent to us via email or fax, at least 10 working days prior to your arrival date.
  • We will advise the availability and possible amendment fees for changes made by you to your confirmed booking at the time when we receive the amendment report. However, we will not to take any extra fees for those changes if no extra cost arises from them.

IV. Final Payment

Final payment is settled upon arrival in cash or by credit card. These payments are due in our office or at hotels where clients stay. If reservations are made less than 30 days prior to departure, payment in full is required at the time of booking. If final payments are not received on time, we may cancel the reservation and invoke the cancellation fee.
Except as otherwise agreed by Vietnam BambooTravel, Client’s payment shall be executed by cash, credit card or travelers cheques. Master and Visa cards are accepted. In cases where credit facilities have been agreed with the Client/Agent, payment shall be executed by swift or telegraphic transfer to the appropriate our bank account. Any bank charges levied by the sending bank relating to transfers to Vietnam Bamboo Travel must be paid by the Client/Agent.

V. Refund of Unused services

No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members.
Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.

VI. Vouchers

Vouchers will be issued by Vietnam Bamboo Travel after bookings are confirmed and payment is completed. A service voucher will be sent by email/fax or snail mail to Clients.

VII. Liability and Insurance

Vietnam Bamboo Travel is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by Clients. Clients are required to have full travel insurance. Airline schedules and local conditions may affect accommodation and itineraries. Should this occur, will endeavor to substitute suitable arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.

VIII. Confirmation

All confirmations are generally confirmed by return fax or e-mail within 24 working hours. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.

IX. For 15 full-fare travelers

The sixteenth is complimentary.

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Useful sites: World Resources | Mekong Vietnam Tours | Vietnam Holidays | Vietnam Cambodia Cruise | Sapa Tour Package high recommended!
© Bamboo Travel Corporation, International Tour Operator License No. 01-245/ TCDL
Head Office: Room 301, No. 406/51, Cong Hoa Road, Ward 13, Tan Binh District, Ho Chi Minh City, Vietnam.
Email:, Tel: +84 8 3811 6800, Fax: +84 8 3811 6820
Representative office in Hanoi: No. 75, Lane 49, Huynh Thuc Khang, Lang Ha Ward, Dong Da District, Hanoi. Tel: +84 4 3974 8776